Support

Free vs Pro support

Support is self-serve docs plus email. This page covers Free and Pro only—no phone, live chat, status page, or hard SLA. Admin-granted Pro is treated as Pro support.

Email support Read the docs

Emailsupport@mooquo.com

Free

Docs self-serve + email (best-effort, no SLA).

Includes

Channels: /docs self-serve + email support@mooquo.com
Self-serve troubleshooting and product docs
Email support: best-effort replies, no response-time commitment
Exceptions: security/data risk and site-wide outages are still handled

Does not include

Phone support
Dedicated contact or private channel
Custom training
Remote operations or hands-on environment work

Pro

Weekday priority human email support (not 24/7, not a hard SLA).

Includes

Channels: same email support@mooquo.com (please include workspace/account in the subject so we can spot Pro)
Hours: Beijing time, weekdays 10:00–19:00
First-response target (not a hard SLA): normal issues within 1 business day
Blocking use: first response within 4–8 business hours
Scope: usage, seats/billing, known-issue follow-up, reasonable troubleshooting
Admin-granted Pro is treated as Pro support

Does not include

24/7 support
Phone support
On-site support
Production data ops or remote operations

First-response targets are best-effort references, not a hard SLA. Security or data risks and site-wide outages are still handled for every plan.

Organization is outside this support policy. The Pricing Org “Priority support” line stays Coming soon and is not tied to this page.

Free vs Pro support

Includes

Does not include

Includes

Does not include

Your next quote does not need to start from a blank page.